Nuestras metas - Tu camino

Broad Function and Purpose of Position:  Self-motivated problem solver who can work within The Home Depot’s system to ensure that distribution warehouses are stocked according to their guidelines and coordinating orders with Sika’s insulation production team. This individual will work closely with Home Depot and Sika’s supply chain teams to ensure that all insulation orders deliver on-time and in-full. Ensure that Sika remains a trusted, reliable and professional supplier through close collaboration with sales and support teams.

  • Gain a strong understanding of The Home Depot’s (THD) consignment order process to effectively manage the account and provide a superior level of service
  • Enter weekly orders into SAP and Vendor PlanEx and confirm order pickups with THD carriers
  • Check BDC inventory daily for unexpected shipments
  • Create invoicing on a weekly basis
  • Address customer complaints in a professional and timely manner to achieve resolution
  • Work closely with Home Depot’s supply chain team to identify and respond to gaps in inventory
  • Validate flat dollar discounts are accurate on a weekly basis
  • Quote special orders as needed
  • Process RMAs, credits and rebills within required timeframes
  • Work with other customer service team members and functional teams to understand the overall retail strategy and the role of customer service in the strategy
  • Build strong relationships with key Home Depot personnel
  • Gain a general understanding of the retail product lines to provide coverage as needed
  • Identify areas for process improvement and maintain up-to-date documentation
  • Support special projects and initiatives – promotions, seasonal orders, etc.

Tu experiencia - Nuestras fortalezas

  • Bachelor’s degree in Business, Communications or related field of study
  • Min. 5 years customer service or related experience
  • Full working knowledge of SAP and familiarity with EDI process
  • Ability to act independently and make decisions
  • Must be a detail-oriented, problem solver
  • Excellent interpersonal, communication and organizational skills
  • Ability to multi-task, prioritize and manage time effectively

Going Beyond. Together.

Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays. 
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.  
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.  

Community Involvement:  Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.  
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.  

Sobre Sika

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries.  Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.